I must say that this is one of the favourite excuse given by Malaysians in the service industry.
Last week I brought my sis-in-law Satria Neo for regular servicing. I complained to the service personnel that the brake is making some squeaking sound when reversing and ask them to check for me. Do you know what was his response? "Is like that one!"
I was so surprised and shocked! How can you give me this response even without taking a look at it?
I kept quiet because I do not want to create chaos. Then I told him that the air-cond is not working right. The passenger's air-cond outlet was blocked. He says that he will check for me. After about 1 hour, I received I call from the service outlet that the car is ready. I was happy that it was faster than what I have expected. However, when I start the car and turn on the air-cond the air didn't come out from the driver's outlet. I ran to the office and told them about the situation and guess what is their response? IS LIKE THAT ONE! Isn't is classic? He say both the passenger's and the driver's air-cond outlet share the same air-cond hose, so it will be either one outlet that will have air blowing out. He said I told him the passenger's outlet is not working so they fixed it!!!!!! Just like what was told to him.!!!!!
Well, what can I say is like that one!
Few days later, I went to a watch shop to complain about my Water Resist watch that suppose to be able to stand 10 bar pressure. However, it was not working accordingly. Water enter the watch and suddenly the watch can't work. The shopowner changed the battery and he say he can't find anything wrong with the watch but told me not to wear it for swimming and be careful when I wash my hand!!!! I ask him isn't my watch suppose to be water resistant? It is clearly printed Water Resist 100m. Do you know what did he say? Oh sometimes only in writing. Is like that one!!!!!
Huh! Is like that one?????
The moral of the story, how do people can stand all this nonsense? Malaysians should change their mentality; cheap product or service doesn't equal bad or poor service. We shouldn't hide behind this phrase. How to achieve first class nation if everyone is behaving and thinking "Is like that one?"
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4 comments:
Maybe consumers should just NOT pay for the services if we are thrown that phrase, and when they complain, we tell them, "it's like that one" :-)
-MM
Hi Mr. Lim!
Remember me?
Well definetly NOT telling you my name.
I think you should remember because I took classes with you at UIA.
I'm Not here to comment you (because its night and im very tired!).
No,I'm asking when do you think you can go to SETIABUDI?
Of you are pls tell me becuase I'm VERY exited. hihihi
P.S. By what I said above,I thunk you SHOULD remember me. XP
'Is like that one?' that phrase is always said by Malaysian as the simplest answer to thousand of question, im feel so sorry for u Mr. Lim. i want to comment about your car brake, Ur brake squeak?that's problem is normal for passenger's car even BMW and Mercedes also doesn't have the exact reason for that squeak. what they do is reduce the squeak and can't eliminate it permanently.I'm a researchers and now hardly trying to solve the same problem happen to u.and im really interested to attend to ur seminar, cause i have lot of problem to remember thing.
Bos,
i often hear ppl say "it´s like that one"..
:)
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